Frequently Asked Questions

We currently specialise in the Maths and Sciences (Biology, Chemistry, Physics, Maths, Further Maths) for GCSE, A-Level and 1st Year University, as well as University Admissions support including Personal Statement Feedback and Mock Interviews for Biosciences. We are working hard to expand into other subjects such as the Humanities very soon - watch this space!

Not quite yet! We operate similarly to booking a GP appointment. When you reach out to us, we will provide you with the next available session timings. If you have a specific date and time in mind, let us know and we will try our absolute best to accommodate it. We are working hard to make instant, same-day bookings a standard feature in the future.

Absolutely. In fact, research into "micro-learning" shows that short, high-intensity bursts of focus are often more effective for long-term retention than hour-long sessions where attention drifts. Because our sessions are query-led (you bring the specific problem), we skip the small talk and get straight to the solution. It is the perfect amount of time to get "unstuck" on a homework task or master a single exam concept without burnout and our sessions more easily fit into busy schedules!

Currently, it is not possible to book back-to-back short-form sessions. Our 20-minute format is designed to be a high-intensity "burst" of learning. We find students retain information better when they take a break to digest the material before starting a new topic. If you need more help, you can request another slot for later in the day. If you prefer a specific tutor or would like a longer session, do contact us and let us know! You can arrange a traditional 1-hour session with a tutor, though the prices for these will depend on the tutor.

Because our sessions are short at 20 minutes, and tutors may have sessions back-to-back, we cannot extend the finish time if you arrive late. To get the full value of your session, we recommend clicking the join link 2-3 minutes early to ensure your connection is ready. If you have not joined within the first 15 minutes and have not notified your tutor, the session will be treated as a cancellation without notice and a cancellation charge may apply.

We understand that plans can change. If your session was booked at least 24 hours before its start time, please email support@litelearn.co.uk at least 24 hours before the session to request a new time. If it was booked less than 24 hours before its start time, please give at least 12 hours' notice. Rescheduling is subject to tutor availability. Where insufficient notice is given, a cancellation charge may apply as described in our Terms and Conditions. We may waive or reduce that charge in exceptional circumstances, including sudden illness or an unavoidable emergency.

Yes, a working microphone is essential so you can speak with your tutor. We also highly recommend using a webcam, as seeing your tutor helps build a rapport and builds another avenue of communication with your tutor, but it is not strictly mandatory if you feel uncomfortable.

Once initial contact has been made either via email or through our Contact Form, a member of the LiteLearn team will be in touch via email with your log in details. If you have not received this within a few hours and have checked your spam folder, then please do contact us at support@litelearn.co.uk.

We use our proprietary AI to generate a comprehensive Lesson Summary after every session, including a session summary, additional questions for practice and highlights of a student's strengths and weaknesses. Your session is 100% human-led by an expert tutor, and the AI is used solely for the lesson after-care, ensuring that the impact and learning from your session continues long after the session ends.

We have no intention to do this currently. The teaching is always done by a qualified human. The AI acts as a teaching assistant, handling note-taking and resource creation so your tutor can focus 100% of their attention on you and your queries during the live session.

Of course! This is a section in our initial consultation which is shared with the tutor. We encourage you to list anything that helps your child learn best - for example "please speak slowly," "they might fidget," or "they need time to process answers." Our tutors check these notes before every session to ensure they are fully prepared to support your child.

This is one of the biggest benefits of LiteLearn. Your child can focus 100% on the conversation and the problem-solving, without the stress of writing anything down. Our AI Aftercare Package generates a full set of revision notes and a summary of the lesson automatically after the session ends. This removes the "cognitive load" of note-taking, making learning far more accessible.

Yes, this is often where we see the biggest breakthroughs. We know that neurodiverse students can feel "put on the spot" or judged in a busy classroom. LiteLearn offers a private, judgement-free zone. There is no peer pressure, no fear of asking a "silly question," (we've heard many!) and no need to mask for a long period of time. Our tutors are trained to use positive reinforcement to turn "I can't do this" into "I just did it," which builds knowledge and rebuilds academic self-esteem one session at a time.

Yes, this is vital! We know that students (especially neurodiverse students) often understand the subject but struggle with obtaining marks in an exam format. Our tutors don't just teach the answer; they also guide students towards improving their exam technique. We help students learn how to "decode" wordy questions, highlight key instructions, and structure their thoughts logically. This is vital for students who process information differently and helps them translate their knowledge into marks.

Our service has only just launched! The discounted rate is our way of saying thank you for being an early member, while we may still have some early hiccups. In return, we would greatly value any and all feedback you have to help us make this service better for you. This promotion is time limited and will end in early March.

Your lesson is confirmed when your booking is accepted. After the lesson, your tutor will raise an invoice through our secure TutorCruncher portal. If automatic charging is enabled, TutorCruncher will attempt to charge your saved payment method; otherwise, you will receive a secure payment request.

If your session was booked at least 24 hours before its start time, you may cancel without charge by giving at least 24 hours' notice. If it was booked less than 24 hours before its start time, you must give at least 12 hours' notice. With less notice, or if you do not attend within the first 15 minutes without notifying your tutor, a cancellation charge may apply. The charge will reflect the tutor's reasonable net loss and will not exceed the session fee. We may waive or reduce it in exceptional circumstances, including sudden illness or an unavoidable emergency.

We aim to deliver a 'Litebulb Moment' in every single session. If you feel technical issues disrupted your lesson or the session didn't meet your expectations, please email us at support@litelearn.co.uk within 24 hours. We will review the session transcript and happily provide a credit or refund where appropriate.

To keep everyone safe, all communication and payments must go through the LiteLearn platform. We do not share personal contact details between tutors and students. Any sharing of personal contact information could result in the suspension of an account.